Protect your home or business by being aware of utility imposter scammers. To help keep your personal identifiable information safe, please refer to this web page and follow our social media channels for scam safety tips and resources.

Download our scams flyer

What to do if you suspect a scam

  • End the communication. Hang up the phone, close the door or delete the message from the suspected scammer. If feel you are in immediate danger, call 911.
  • Contact Entergy by calling 1-800-ENTERGY (1-800-368-3749) to speak with an Entergy customer service representative. Provide all details and supporting documents available.
  • Inform your bank or financial institution, which may then direct you to other protective measures.
  • Report scam activity to proper authorities. You can use the USAGov tool to learn how to report a scam to the right place. The proper authorities can include:
  • Warn your loved ones. Inform your neighbors, friends, family and community members to increase scam awareness.

General tips to avoid scammers

  • Take your time. Beware of threats to disconnect your utility service if you don’t provide immediate payment. We never demand immediate payment or cut off service without considerable advance warning.
  • Protect your personal information. We never ask for personal or financial information over the phone or in-person for payments or refunds.
  • Only use our authorized payment options. We will never ask you to make a payment through prepaid debit cards, gift cards, cryptocurrency or third-party digital payment mobile applications (e.g. Cash App, Venmo and Zelle).
  • Trust your gut. We never demand payment to reconnect your power after a storm or outage. If a request for payment seems suspicious, end the interaction and contact us directly using our verified phone number, 1-800-ENTERGY (1-800-368-3749).

While some collection agencies take payments over the phone, we urge you to remember that Entergy representatives NEVER request personal or financial information from customers with active Entergy accounts.

If you unknowingly pay a scammer, you will still owe the amount shown on your Entergy bill for the utility services you have used. Additional fees may be applied for late and return payments. Your utility account may also be restricted for future checking account payments due to excessive returns.

Phone scams

  • Do not rely on caller ID; criminals can fake it to disguise themselves as Entergy representatives. Confirm you’re speaking with a true Entergy representative by hanging up and calling the phone number on your most recent bill, 1-800-ENTERGY (1-800-368-3749).
  • If you receive a phone call from someone you do not know and trust, don’t pick up. Never give your personal information to strangers. Always confirm an unknown caller’s identity through independent verification.
  • The FTC has reported that severe storm events may raise the risk of weather-event-related scam calls. If a call sounds suspicious, hang up and call 1-800-ENTERGY (1-800-368-3749) to speak directly with an Entergy customer service representative.

Digital scams

  • If you choose to pay your Entergy bill online, always verify that you are using our official customer portal, myEntergy.com, to conduct business.
  • Never click on links or attachments, or respond to emails or text messages, unless you’re certain who the sender is.
  • We will never prompt you for payment through social media, and we will not send a paperless bill unless you’ve signed up for that service.

In-person scams

  • You will receive a message from an Entergy representative prior to a scheduled visit. Before letting anyone who claims to be an Entergy representative in, ask for identification. Entergy employees always carry their company identification and are always willing to show it to you.
  • Call 1-800-ENTERGY (1-800-368-3749) if a person claiming to be an Entergy representative shows identification and you still feel uncomfortable. We can verify a scheduled appointment or the presence of a true Entergy representative in your community. If you still feel threatened, notify local law enforcement.

Employment scams

  • We never ask for money from Entergy applicants at any point during our recruiting or hiring process. Never give your personal information, such as your banking information or Social Security number, to strangers. Prospective job applicants should research the legitimacy of any job posting communication to avoid scams. If you are contacted unexpectedly for Entergy employment, call 1-800-ENTERGY (1-800-368-3749) to speak directly with an Entergy customer service representative.

How to safely pay your Entergy bill

Customers should only use the following Entergy-approved payment methods with valid, authorized banking information to pay their bills:

  • Pay online (no fee) – For no additional charge, conveniently pay your bill online by electronic check. Log in securely to myEntergy.com to view and pay your bills.
  • Pay by phone (fee) – Pay your bill by phone using a bank account, credit or debit card by calling 1-800-ENTERGY (1-800-368-3749) or calling Speedpay directly at 1-888-822-0553. Our pay-by-phone provider will charge a $2.50 convenience fee with Speedpay for all payments made by phone. Speedpay is the only credit card or debit card vendor authorized to process these payments.
  • Pay by credit/debit card (fee) – There are currently four approved options to pay your utility bill with a credit card or debit card. Each vendor also accepts electronic payments through valid bank accounts.
    • Pay online through our authorized credit or debit card vendor, Speedpay, for a $1.60 convenience fee. Access these sites by visiting myEntergy.com to ensure secure payment options.
    • Pay by moBillsTM through your smartphone’s native wallet with Speedpay for a $1.60 convenience fee.
    • Pay by text for with your mobile phone with Speedpay for a $1.60 convenience fee. Receive a text message notification on your cell phone when your bill is ready. Simply reply to the text to pay your bill.
    • Pay by phone for a $2.50 convenience fee theough Speedpay at 1-800-ENTERGY (1-800-368-3749).
  • Walk-in payment centers – Pay your utility bill in person with cash, check or money order at one of the authorized Quick Payment Centers in your community. A convenience fee may apply.
  • AutoPay – Avoid late fees, writing checks and paying for postage by having your bill automatically deduct from your bank account when you enroll in AutoPay. We'll provide a monthly billing statement to you for your records, showing the usage, bill amount and due date.
  • Pay by mail – Simply mail in your monthly payment in the envelope provided with your bill. It’s fast, easy and one stamp is all it takes for your payment to reach us. Please note, you may see delays in payment processing through this option due. To reduce delays, always provide your Entergy bill stub with your check payment in the courtesy envelope provided.