Entergy has received approval for the sale of its natural gas distribution operations to Delta Utilities, aligning with its strategic focus on electric utility services. This transaction, expected to close in the third quarter of 2025, will transfer Entergy Louisiana’s natural gas operations – serving 96,000 customers in Baton Rouge – and Entergy New Orleans’ natural gas operations – serving 108,000 customers – to Delta Utilities. Both companies share a commitment to delivering safe, reliable natural gas service, investing in the communities we serve and employee engagement.

Through this transaction, Delta Utilities will be established as a leading natural gas utility headquartered in New Orleans. With all necessary regulatory approvals secured, Entergy remains dedicated to ensuring safe and reliable service throughout the transition. Please note that natural gas service will be automatically transferred to Delta Utilities once the sale is complete, and Delta Utilities will provide customers with account and billing details directly.

Frequently asked questions

Natural gas outage or emergency request

Who do I call if I have a natural gas outage or emergency?

Please move to a safe location, then call Entergy at 1-800-9OUTAGE (1-800-968-8243) for any outages or emergencies until the transition date.

When Delta Utilities becomes your natural gas service provider, Delta Utilities' customer service will communicate with you proactively ahead of the sale and transition of your natural gas service.

General information

Will my active natural gas service automatically transfer to Delta Utilities or do I need to contact Delta Utilities to establish a new account in my name?

You will not need to take any action to continue your natural gas service. On the transition date, planned for the third quarter of 2025, active natural gas accounts currently with Entergy will automatically be transferred to Delta Utilities and your natural gas service will continue uninterrupted.

Some financial information and secure data will not be transferred, and you may need to re-register your sensitive payment information for features such as autopay at Delta Utilities. More information and instructions will be communicated to customers proactively ahead of the sale and transition of your natural gas service.

How do I prepare for this change?

At this time, you do not need to take any action to prepare for your natural gas service to be transferred to Delta Utilities; your natural gas service will automatically transition to Delta Utilities. In the meantime, please continue to contact Entergy at 1-800-368-3749 for your natural gas needs, or self-serve at myEntergy.com or on Entergy’s mobile app. 

Billing

Who should I contact with questions about my bill?

Until the transition date, please continue to contact Entergy for billing questions at 1-800-368-3749, or self-serve at myEntergy.com or on Entergy’s mobile app. 

Delta Utilities customer service contact information will be proactively provided to customers ahead of the sale and transition of your natural gas service.

Will natural gas utility rates increase or decrease?

Your natural gas rates will not change upon the transition to Delta Utilities. Delta Utilities will use the same rate structure in place at Entergy. Any future rate changes from Delta Utilities will follow the same approval process through the local and state regulatory authorities that oversee Entergy.

Payment 

How do I pay my bill in person?

If you prefer to pay your bill in person, you can continue to pay at any authorized Entergy location until the transition date.  Information on new ways to pay, like new payment locations, will be provided by Delta Utilities to customers  ahead of the sale and transition.

What happens to my cash deposit if I have natural gas service with Entergy?

  • For customers with a natural gas only account: The entire deposit will be transferred to Delta Utilities.
  • For customers with a combined natural gas and electric account:
    • The portion needed to cover your electric service will remain on your electric account.
    • The portion that exceeds what is needed for your electric service will be sent to Delta Utilities for your natural gas account.
  • Entergy will not return any cash deposits to customers as part of the transition of your natural gas utility.

What if I currently receive recurring financial assistance to help pay for my natural gas bill?

Existing financial assistance payments will remain with Entergy with any credits either applied to your active electric account or refunded to the financial assistance agency.

Delta Utilities will offer its own payment assistance programs for customers, and more information on financial assistance will be proactively communicated to customers ahead of the sale and transition.

Start, stop and move service

Who do I contact to Start/Stop/Move my natural gas service?

Until the transition date, customers should continue to contact Entergy at 1-800-368-3749, or self-serve at myEntergy.com or on Entergy’s mobile app. Any service requests submitted to Entergy before the transition that require completion after the transition date will be transferred to and fulfilled by Delta Utilities.

As a landlord, will my automatic turn-on agreement for natural gas service with Entergy automatically transfer to Delta Utilities?

Yes. Entergy customers enrolled in the landlord program known as automatic turn-on (ATO) will remain on the program for electric services. You will automatically be enrolled in this program with Delta Utilities for your natural gas service and will have the option to opt out if you no longer want this service.

Will I keep my existing natural gas meter?

Yes. You will keep your existing natural gas meter and Delta Utilities will assume responsibility for natural gas meters in Entergy’s service territories after the transition date. Please note: Unrelated to this transition, some testing and maintenance work may require meter replacement.

Scam protection information

How can I protect myself from scams?

Across the country, utility customers are receiving calls from unspecified individuals claiming to be members of the local utility. Here are a few tips to avoid scams. To learn more, visit entergy.com/scams.

  • Beware of threats to disconnect your utility service if you do not provide immediate payment. We never demand immediate payment from customers over the phone, and we don’t cut off service without considerable advance warning.
  • We never ask for personal or financial information over the phone or in person for payments or refunds.
  • We will never ask you to make a payment through prepaid debit cards, gift cards, cryptocurrency or third-party digital payment mobile applications (e.g., Cash App, Venmo and Zelle).
  • If a request for payment seems suspicious, end the interaction and contact us directly using our verified phone number, 1-800-ENTERGY (1-800-368-3749).