Delayed bills from Entergy

We apologize for the delay in receiving your bill and any inconvenience that has caused. From time to time, we're unable to produce bills as scheduled and that leads to unexpected delays in getting them to you. Please review these frequently asked questions for more information about your Entergy bill.

Frequently asked questions

• Why is my bill delayed?

  Entergy is still investigating the causes on why your bill was not generated at the scheduled time.

• When will I receive my bill?

  Any accounts with a delayed bill must be checked for discrepancies and verified manually. We have staff dedicated to fixing these billing issues. Your bill will be available as soon as the problem has been resolved.

• What should I do while I am waiting for my delayed bill?

  There is no action required from you at this time. Entergy does not expect customers to make a payment in the absence of an actual bill.

  However, some customers may be concerned about paying multiple months' charges. You may post a payment to your account before your bill is generated. This payment will act as a credit, which will be applied to the bill when it is created.

  Entergy does offer payment plan options. Once a bill is generated, a customer can sign up for a payment plan.

• Will my due date change?

  The due date for your delayed bill will be determined once your bill is issued. That date may be different than the date you are accustomed to.

• Will I have a late fee?

  No late fee will be added to your bill for the delayed period. The amount billed will only reflect the cost of services used.

• Is my delayed bill accurate?

  Once the underlying issue that caused your bill to be delayed has been resolved, your first bill is reviewed manually to ensure accuracy. Going forward, your bills will be issued on a regular monthly basis.

• Can I get a month-by-month breakdown of my service usage?

  Your monthly usage breakdown is included on each bill and will appear as shown below.

  

  You may also view your monthly usage breakdown in your myEntergy account online or on Entergy's free mobile app. If you do not have access to a myEntergy account, you can contact a customer service representative by email or by calling 1-800-ENTERGY (1-800-368-3749).

• When is my delayed bill due?

  The due date for your bill is at the top of the invoice. Your due date is highlighted in yelllow in the diagram below.

  

• Why is this delayed bill larger than usual?

  Each delayed bill account receives one invoice with a carried forward balance for the entire time period of the delayed bill, which may represent multiple months for some accounts.

  The carried forward balance is represented as the "Remaining Balance" under the Account Details section on the invoice. There is no late fee added for the delayed billing period. The Remaining Balance on your bill is highlighted in yelllow in the diagram below.

  

• How can I pay my delayed bill?

  Delayed bills can be paid using the normal process you use to pay the bills that are generated on time. Explore the different ways to pay your bill at this link.

• What if I cannot afford to pay the total amount due by the due date?

  Entergy will allow customers to make payment arrangements to avoid hardship or inconvenience. No late fees will be imposed on the delayed bill if paid on time or if payment arrangement is set up and paid on-time as agreed.

  To apply for a deferred payment arrangement or for help from a bill assistance agency, please visit this page.

• How does a delayed bill affect my Autopay status?

  A delayed bill may result in two or more bills being automatically drafted from your banking account in a shortened timeframe. If allowing the bank draft to process as normal is not acceptable, please consider these payment assistance options:

  • You can spread your payments out over time with expanded credit options, such as deferred payment arrangements and bill payment assistance agencies for customers that may require additional assistance. Visit www.myentergy.com/s/makepayment.

  • You can cancel Autopay on your Entergy by visiting www.myentergy.com/s/makepayment. If you elect to cancel your Autopay program participation, please do so no less than two business days before the pre-scheduled draft date, as shown on your bill. To restart Autopay, you will need to call Entergy or log into www.myentergy.com/s/autopay.

• What if I have additional questions?

  For all other questions about delayed bills, please contact a customer service representative by email or by calling 1-800-ENTERGY (1-800-368-3749).