To speak to a customer service agent by telephone, you will need the phone number or account number that is listed on your Entergy account. Your account number can be found on your Entergy bill.

  • Self-service options are available 24/7 through our automated phone system or online through myEntergy.
  • Report an outage or emergency - Representatives are available 24 hours a day, 7 days a week.
  • Residential Customer Service - Monday through Friday 7 a.m. to 7 p.m.
  • Business Customer Service - Monday through Friday 8 a.m. to 5 p.m.

1-800-ENTERGY (1-800-368-3749) 

Menu Options:

Say

or

Press

Self-service option provided 24/7 through our automated phone system:

Selection will transfer you to an agent

To report a gas leak or gas odor…

gas leak

or

1

 
  • Gas leak
  • Gas odor

To report an outage, a downed wire, a streetlight that's out, or any other power problem…

power problem

or

2

Report an outage or get an update
  • Downed wire
  • Wire on a tree
  • Streetlight or security light out
  • Dim or flickering lights, partial power
  • Other electrical power problems

For billing and payment matters…

billing or payment

or

3
  • Get balance information
  • Pay your bill by phone
  • Request more time to pay your bill
  • Sign up for the Level Billing program
  • Pick which date you want to pay your bill
  • Automatically deduct your payment from your bank account (enroll at myEntergy.com)

To start, stop, or move service, or for a construction-related matter…

moving

or

4
  • Permit status
  • Service/ work order status
  • New construction
  • Start, stop, or move service

For anything else…

It’s something else

or

5

 
  • Reset password
  • Help with myEntergy issues
  • Help with the mobile app
  • Service disconnected for non-payment

 1-800-9OUTAGE (1-800-968-8243) 

Report an outage or emergency - Representatives are available 24/7 

Menu Options:

Say

or

Press

Self-service options provided 24/7 through our automated phone system:

Selection will transfer you to an agent

To report a gas leak, gas odor, or any other gas problem…

gas emergency

or

1

 
  • Gas leak
  • Gas odor

To report a power outage or get an update…

outage

or

2

 

Report an outage or get an update

 

To report a downed wire or wire on a tree…

wire down

or

3

 
  • Downed wire
  • Wire on a tree

To report a streetlight or security light that’s out…

streetlight

or

4

 
  • Streetlight or security light out

For dim or flickering lights, partial power, or any other power problem…

power issue

or

5

 
  • Dim or flickering lights, partial power
  • Other electrical power problems