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Entergy Surveys Currently in Progress

Entergy uses surveys and research studies to better understand our customers’ perceptions and needs. The below  list was updated on Sept. 12, 2018 and includes Entergy sponsored studies in progress at this time.
 

Survey

Customer
Type(s)

Timing

Participants

Length and Format

Research Partner/Platform

Entergy Texas Lighting Focus Groups Residential and Business 9/10/18 – 9/18/18 Randomly selected Entergy Texas Residential and Commercial customers will be contacted via phone to participate in focus groups in Beaumont and The Woodlands Recruiting contact – approximately 10 minutes.  Focus groups are 90 minutes in length Bellomy
(aka, Opinion Counts)
175 Sunnynoll Court
Winston-Salem, NC 27106
Business Products & Services Study Business 9/5/18– 9/28/18 Randomly selected Entergy Mississippi, Entergy New Orleans, and Entergy Texas Commercial and Industrial customers invited to provide insights on potential new services Approximately 20 minutes via phone or email/web Bellomy
(aka, Opinion Counts)
175 Sunnynoll Court
Winston-Salem, NC 27106
Advanced Meter Study Residential and Business March-April and September-October Randomly selected Entergy customers invited to provide awareness and perceptions of advanced meters Approximately 5 minutes via phone or email/web Bellomy
(aka, Opinion Counts)
175 Sunnynoll Court
Winston-Salem, NC 27106
eTech Program Study Business:  Commercial and Industrial 1/15/18 – 12/31/18 Commercial and Industrial Entergy customers who have participated in specific electrotechnology applications Approximately 5 minutes via email/web Survey Monkey.com
Recent Experience Study Residential Continuous all year Randomly selected Entergy customers who had a recent Billing & Payment, Technical Services or Outage experience with Entergy Approximately 10 minutes via phone or email/web Bellomy
(aka, Opinion Counts)
175 Sunnynoll Court
Winston-Salem, NC 27106
Customer Perception Study Residential Continuous all year Randomly selected Entergy customers Approximately 12 minutes via phone or email/web Bellomy
(aka, Opinion Counts)
175 Sunnynoll Court
Winston-Salem, NC 27106
Entergy Plugged In Online Panel Residential Continuous all year Randomly selected Entergy customers invited via email to join the panel Varies; examples include Quick Polls, Virtual Focus Groups, Quantitative Surveys, In-Depth Interviews, Usability Testing, Surf-alongs, and Digital Diaries Bellomy
(aka, Opinion Counts)
175 Sunnynoll Court
Winston-Salem, NC 27106

 

Important information about Surveys/Research Studies sponsored by Entergy:

  • Survey/research participants are invited to participate in surveys voluntarily.
  • Demographic/firmographic information requested in a survey/research study is for classification purposes and to ensure that survey respondents represent the composition of Entergy’s service area.
    • Entergy’s residential customer surveys typically include questions about age, income, education and/or gender. 
    • Entergy commercial and industrial business surveys typically include questions about business type, number of employees and total annual business revenues.
  • Survey/Research Partners will never ask for payment or credit/debit card information.
  • Participants in the Recent Experience Study who indicate that their Technical Services request is not completed are asked if they would like someone from Entergy to follow-up.