What to do if you suspect a scam

• End the communication. Hang up the phone, close the door or delete the message from the suspected scammer. If feel you are in immediate danger, call 911.
• Contact Entergy by calling 800-ENTERGY (800-368-3749) to speak with an Entergy customer service representative. Provide all details and supporting documents available.
• Inform your bank or financial institution, which may then direct you to other protective measures.
• Report scam activity to proper authorities. You can use the USAGov tool to learn how to report a scam to the right place. The proper authorities can include:
  • Local police
  • State attorney general’s office
  • Better Business Bureau
  • Federal Trade Commission
• Warn your loved ones. Inform your neighbors, friends, family and community members to increase scam awareness.

General tips to avoid scammers

• Take your time. Beware of threats to disconnect your utility service if you don’t provide immediate payment. We never demand immediate payment or cut off service without considerable advance warning.
• Protect your personal information. We never ask for personal or financial information over the phone or in-person for payments or refunds.
• Only use our authorized payment options. We will never ask you to make a payment through prepaid debit cards, gift cards, cryptocurrency or third-party digital payment mobile applications (e.g. Cash App, Venmo and Zelle).
• Trust your gut. We never demand payment to reconnect your power after a storm or outage. If a request for payment seems suspicious, end the interaction and contact us directly using our verified phone number, 800-ENTERGY (800-368-3749).

While some collection agencies take payments over the phone, we urge you to remember that Entergy representatives NEVER request personal or financial information from customers with active Entergy accounts.

If you unknowingly pay a scammer, you will still owe the amount shown on your Entergy bill for the utility services you have used. Additional fees may be applied for late and return payments. Your utility account may also be restricted for future checking account payments due to excessive returns.

Phone scams

• Do not rely on caller ID; criminals can fake it to disguise themselves as Entergy representatives. Confirm you’re speaking with a true Entergy representative by hanging up and calling the phone number on your most recent bill, 800-ENTERGY (800-368-3749).
• If you receive a phone call from someone you do not know and trust, don’t pick up. Never give your personal information to strangers. Always confirm an unknown caller’s identity through independent verification.
• The FTC has reported that severe storm events may raise the risk of weather-event-related scam calls. If a call sounds suspicious, hang up and call 800-ENTERGY (800-368-3749) to speak directly with an Entergy customer service representative.

Digital scams

• If you choose to pay your Entergy bill online, always verify that you are using our official customer portal, myEntergy.com, to conduct business.
• Never click on links or attachments, or respond to emails or text messages, unless you’re certain who the sender is.
• We will never prompt you for payment through social media, and we will not send a paperless bill unless you’ve signed up for that service.

Search engine scams

• Only rely on information from Entergy’s own websites to conduct business with us.
• Scammers know that customers are tempted to use search engines to quickly gather information and may create fake websites and phone numbers to lure you into a scheme. These schemes are designed to make you believe that you are paying your Entergy bill and could lead to them stealing your financial information or money.

QR and barcode scams

• Scammers are increasingly using fraudulent QR codes and barcodes to trick customers into visiting fake websites, sharing personal information or making unauthorized payments. These “quishing” scams often involve placing a fake QR code over a legitimate one on bills, flyers or other materials or sending one by email or text pretending to be from Entergy. Sometimes, this can even involve directing customers to use fraudulent QR codes and barcodes at payment centers at major retail outlets.
• Always verify the source before scanning any QR code related to your account or payment. Only use QR codes provided directly through Entergy’s official channels, such as myEntergy.com or printed materials you know originated from us.
• Never use a QR code to pay your Entergy bill unless you are certain it came from an authorized Entergy source. Fraudulent codes may take you to fake payment pages or prompt you to enter personal information, which scammers can use to steal money or access your accounts.
• If you receive a QR code unexpectedly or feel unsure about its legitimacy, call 800‑ENTERGY (800‑368‑3749) to verify before taking any action.

In-person scams

• You will receive a message from an Entergy representative prior to a scheduled visit. Before letting anyone who claims to be an Entergy representative in, ask for identification. Entergy employees always carry their company identification and are always willing to show it to you.
• Call 800-ENTERGY (800-368-3749) if a person claiming to be an Entergy representative shows identification and you still feel uncomfortable. We can verify a scheduled appointment or the presence of a true Entergy representative in your community. If you still feel threatened, notify local law enforcement.

Employment scams

• We never ask for money from Entergy applicants at any point during our recruiting or hiring process. Never give your personal information, such as your banking information or Social Security number, to strangers. Prospective job applicants should research the legitimacy of any job posting communication to avoid scams. If you are contacted unexpectedly for Entergy employment, call 800-ENTERGY (800-368-3749) to speak directly with an Entergy customer service representative.