Put time on your side.

Payment Extensions

If you need more time to pay your bill, we can help. It’s quick and easy for qualified customers to get a payment extension online or by text.

Government Shutdown Customer Assistance

To our valued customers,

We understand the partial federal government shutdown may impact our customers' ability to pay their bills or keep current payment arrangements. If you are facing any difficulties, Entergy is here to help you.

We are standing by to assist customers who are directly impacted by this closure with flexible utility bill payment arrangements to keep your service from being disrupted. Customers can always use the myAccount Online system below to quickly and easily set a future date for payment or our automated telephone system to request a payment extension for your bill.

Any customer who has been impacted by the partial shutdown can utilize these self-service tools or contact Entergy's customer care representatives who can help provide personalized assistance to those in need. If you or someone you know needs help, please contact our customer care team at myaccount@entergy.com and an Entergy representative will contact you within 24 business hours.


Rod West
Group President, Utility Operations

Go online through myAccount.

  1. Log in to myAccount.

  2. Select Payment Arrangements.

Forgot your User ID or password?

Or send us a text.

  1. Text EXT to 368374.

  2. You'll get a confirmation text when your extension is approved.

If you get an error text, log in to myAccount and verify your mobile number is registered:

Forgot your User ID or password?

If you need a hand when it comes to your bill, we're here for you.

We offer these flexible options because
we understand that life isn't always routine.