Scammers Target Entergy Customers

There is a bill payment scam spreading throughout social media and word-of-mouth. The scam claims the president of the United States or the government is allowing credits or applying payments to customers’ utility bills. Scammers are telling customers to make a payment to Entergy using a bank routing number they provide.

Payments made using the scammers’ methods will not process correctly and the money will not be applied to their bills. Customers will still owe the amount shown on their bills for the utility services they have used. In addition, they could have their payments returned, be assessed additional fees, have their ability to pay by personal check affected and could be disconnected for not paying their bills.

It is unfortunate that unscrupulous persons would plan such an activity that could harm our customers. We are taking action to notify customers of this scam and the need to avoid using fraudulent methods to pay their Entergy utility bills.

Customers should use only Entergy-authorized methods to pay their bills:

• Pay online – myAccount. For no additional charge, conveniently pay your bill online by electronic check. Log in securely to myAccount to view and pay your bills.
• Pay by phone - Pay your bill by credit card, debit card or electronic check by calling 1-800-584-1241. BillMatrix, our pay-by-phone provider, will charge a $2.95 service fee.
• Pay by credit/debit card – Pay your bill with a credit card, debit card or electronic check by phone (1-800-584-1241) or through the BillMatrix website, for a $2.95 service fee.
• Walk-in payment centers - Pay your bill in person with cash, check or money order at one of the authorized Quick Payment Centers in your community. A convenience fee may apply.
• Auto pay bank draft - Avoid late fees. Automatically deduct your bill payment from your checking account each month. We'll mail a monthly billing statement to you for your records, showing the bill amount and bank draft date.
• Pay by mail - Drop your check into U.S. Mail to the remittance address shown on your bill.
• Paper FREE - Get an email each month with your bill amount and due date. Pay by any method you wish: online at myAccount, in person, by mail, or with credit/debit card online or by phone through BillMatrix.

Customers who believe they are a victim of a scam can notify the proper authorities, such as the local police, the state attorney general’s office, the Better Business Bureau or other agencies. If they believe their Entergy account has been affected, they should call 1-800-ENTERGY (1-800-368-3749) to speak with a customer service representative.