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Entergy Reminds Customers to be Wary of Scammers

Scammers are targeting Entergy customers. Con artists give our customers a call and say that their electric bill payment is past due, and that their service will be disconnected within the hour if they don't pay up. Then they are directed to transfer funds electronically, sometimes through the system known as "MoneyPak."

We don't want you to fall victim to this scam. As a reminder:

  • While we do place courtesy calls if you are at risk for disconnection, these usually are recorded calls. We NEVER demand immediate payment.
  • While you may pay your Entergy bill by phone or credit card, it is ONLY through BillMatrix, a third-party vendor we use for this purpose.
  • You shouldn't give your personal information to strangers. If a call sounds suspicious, call 1-800-ENTERGY (1-800-368-3749) to speak with an Entergy customer service representative.

    Also, you can manage your Entergy account and review account alert options to stay better informed by downloading the free Entergy app or register for myAccount.

Brief re-enactment of a common phone scam with info on how not to be a victim (Entergy video):

Entergy disconnection scammers try to con
New Orleans restaurant owner (NOLA.com video)

Protect Yourself. Don't be a Victim. (Bill insert)

You should only use authorized methods and legitimate banking information to pay your Entergy bill. We offer several convenient ways:

  • Pay online - myAccount. For no additional charge, conveniently pay your bill online by electronic check. Log in securely to myAccount to view and pay your bills.
  • Pay by phone - Pay your bill by credit card, debit card or electronic check by calling 1-800-584-1241. BillMatrix, our pay-by-phone provider, will charge a $2.95 service fee.
  • Pay by credit/debit card - Pay your bill with a credit card, debit card or electronic check by phone (1-800-584-1241) or through the BillMatrix website, for a $2.95 service fee.
  • Walk-in payment centers - Pay your bill in person with cash, check or money order at one of the authorized Quick Payment Centers in your community. A convenience fee may apply.
  • Auto pay bank draft - Automatically deduct your bill payment from your checking account each month. We'll mail a monthly billing statement to you for your records, showing the bill amount and bank draft date.
  • Pay by mail - Send check by U.S. Mail to the remittance address shown on your bill.

If you believe you're a victim of this scam, you should notify the proper authorities, such as the local police or the state attorney general's office. If you believe your Entergy account has been affected, call 1-800-ENTERGY (1-800-368-3749) to speak with one of our customer service representatives.