New Service Sends Personal Outage
Updates to Cell Phones
Little Rock, Ark. – A storm rages
while you are traveling. Is the power on at home? How can you tell? Don’t worry.
A new service from Entergy Arkansas, Inc. will let you know.
My Account Anywhere lets customers
send and receive text information about power outages through their cell phones.
“This is an exciting new service,”
said James Jones, regional customer service manager. “Customers can report an
outage and get updates without ever having to call us.”
My Account Anywhere keeps customers
in touch with their electric service when they are “on the go.” When away from
their home, business or computers, customers can access critical information
quickly and conveniently.
My Account Anywhere lets customers
use their cell phone to:
-
Report a power outage.
-
Receive alerts that there was an
outage or that power is restored.
-
Know how long an outage will
be/was, in case they need to take action for loved ones or property.
-
Know that loved ones, such as
elderly parents, are safe or need attention; property is safe or needs
attention.
-
Know when it may be convenient to
return from evacuation due to a hurricane.
To use the service, customers must
register a cell phone number to their Entergy electricity account. Multiple
accounts may be registered to one phone and one account may be registered to
multiple phones. For example, a customer could have a home, business and
relative’s account registered to her phone, and her spouse could have the same
accounts registered to another cell phone as well.
Registration is simple. From any
text-capable cell phone, send the message “reg” (without quotes) to 368374. The
system will respond and ask for an Entergy account number and ZIP code.
“My Account Anywhere provides routine
outage information during normal weather conditions,” added Jones. “During
incidents of widespread damage caused by a major storm, outage text messages may
not be available for affected areas for several days until we determine
restoration times.”
Once estimated restoration times are
determined, updates will be sent by text message and made available on View
Outages at entergy.com.
The complete list of My Account
Anywhere keyword commands and what they do is below:
-
REG (to register an account and add
additional accounts).
-
OUT (to report an outage on an
account).
-
STAT (to request status on an
outage for an account).
-
HELP (to see all keyword commands
available).
-
NICK (to see all accounts and
nicknames. To set up a nickname).
-
CANCEL (to deregister an account
from a cell phone).
-
PAUSE (to temporarily turn off
outage text messages to a cell phone).
-
RESUME (to resume text messages to
a cell phone after using the pause command).
Depending on their wireless plans,
customers may be charged for text messages associated with this service.
Detailed information is available on (entergyarkansas.com).
Entergy Arkansas, Inc. provides
electricity to almost 648,000 customers in 63 counties. Entergy Corporation is
an integrated energy company engaged primarily in electric power production and
retail distribution operations. Entergy owns and operates power plants with
approximately 30,000 megawatts of electric generating capacity, and it is the
second-largest nuclear generator in the United States. Entergy delivers
electricity to 2.7 million utility customers in Arkansas, Louisiana, Mississippi
and Texas.
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entergy-arkansas.com
